Frequently Asked Questions

At FSP Collection, most of our products, including our unique Springbok and gameskin bags and homeware, are handcrafted and made to order. Because of this meticulous process, production can take approximately 2 weeks, depending on our factory's capacity, especially during busy periods like the festive season. This timeline also applies to special requests or custom orders.

For items we have in stock, we aim to dispatch them within 2–7 working days after your payment has been confirmed.

Once your order is placed, we will provide you with all relevant details regarding your expected delivery date. Please note that due to the handmade nature of our products, linings and fittings may vary slightly from item to item. We believe this only adds to the charm and individuality of each piece.

The Handcrafted Process

All of our Springbok and gameskin products are carefully handcrafted by skilled artisans, ensuring each item is of the highest quality. The bags and homeware you purchase from FSP Collection are not mass-produced; they are crafted with care and attention to detail.

Our artisans work with natural materials, and each piece is made to order, ensuring it is created specifically for you. This craftsmanship takes time, especially since we prioritize quality over speed in every step of the production process. From selecting the finest ethically sourced hides to individually cutting, stitching, and assembling each product, we take pride in creating products that are not only beautiful but also durable and sustainable.

During busier periods, such as the festive season, our production timelines may extend slightly due to increased demand. Rest assured, we are committed to delivering a product that meets the highest standards, and we will keep you updated throughout the process.

Sustainable and Ethical Production

FSP Collection is proud to support sustainable and ethical practices in the manufacturing of all our products. Our Springbok and gameskin materials are ethically sourced, ensuring that we provide high-quality, environmentally responsible products. Each item is made by hand, which not only enhances its uniqueness but also reduces the environmental footprint compared to mass-produced goods.

For custom orders or specific requests, please email us at info@fspcollection.co.za. We will communicate the estimated timeline and ensure you're updated throughout the process, from production to delivery.

If you're placing a special request or custom order, please allow additional time for production and shipping. We will work closely with you to ensure your specific needs are met, whether it's for a unique colour variation or a custom design. Once your order is ready, we will notify you of the shipping details.

Our return policy lasts 30 days from the date of delivery. The product must be returned in its original condition and packaging for a refund. Items like personalised or special request orders are non-refundable unless defective.

What if I am not satisfied with the product?

Our Springbok and gameskin products are crafted with care and attention to detail, but we understand that sometimes items may not meet expectations. If you are not completely satisfied with your order, or if the product is not as expected, you may return it within 14 days of receiving it for a full refund.

Please note that each item is unique due to the natural materials used, and slight variations in colour, texture, and fittings are part of the character of handmade products. If your item has a defect, please contact us at info@fspcollection.co.za so we can assist you.

Once your order is dispatched, we will send you an email or SMS with tracking information. If you have any concerns about your order or need to check its status, you can contact us at info@fspcollection.com or 021 447 3099.

At FSP Collection, we take pride in our handcrafted products, and while we strive to ensure that every item meets the highest quality standards, please note the following:

1. Handcrafted Products: Each item in our collection, particularly our Springbok and gameskin bags and homeware, is handmade. As a result, slight variations in texture, color, and fittings may occur. These differences are a natural part of working with genuine leather and hides and should not be considered defects.
2. Materials: Our products are crafted from natural, ethically sourced materials. As with all natural products, there may be inconsistencies in pattern, markings, and appearance, which adds to the individuality of each piece.
3. Production Times: The majority of our products are made to order. While we aim to meet the specified timelines (approximately 2 weeks for production), there may be unforeseen delays. We will communicate any such delays with you promptly.
4. Custom Orders: Special requests and custom orders may have extended production times and are non-refundable, except in the case of manufacturing defects.
5. Product Care: We recommend following our care instructions to ensure the longevity of your product. Improper care may result in premature wear, for which we cannot be held responsible.
6. Shipping & Delivery: We do our best to ship in-stock items within 2–7 working days. Once your item has been dispatched, FSP Collection is not liable for any delays caused by courier services or external factors beyond our control.

By purchasing from FSP Collection, you acknowledge and accept these terms. If you have any questions, please contact us at info@fspcollection.co.za before making a purchase.

Your handcrafted bags from FSP Collection are made with premium Springbok, zebra, cowhide, and leather materials. Proper care is essential to maintain their beauty and durability.

Avoid Prolonged Sun Exposure

Natural materials like Springbok, zebra, and cowhide can fade over time when exposed to direct sunlight for long periods. Store your bags in a cool, shaded area when not in use.

Prevent Excessive Moisture

While leather and hides are somewhat water-resistant, they should not be exposed to excessive moisture. If your bag gets wet, pat it dry immediately with a soft cloth and allow it to air dry away from direct heat or sunlight.

Storage

When storing your bag, fill it with tissue paper or soft material to maintain its shape. Avoid hanging your bag for long periods, as this can distort the leather or hide.

1. Brushing and Cleaning

Use a soft-bristle brush to gently remove any dust or dirt from the surface. Always brush in the direction of the fur. For light cleaning, wipe gently with a damp cloth. Avoid soaking the hide, as it may damage the fur and leather underneath.

2. Conditioning

Use a leather conditioner specifically formulated for natural hides. Apply sparingly to a soft cloth and gently rub into the leather parts of the bag. Avoid applying directly to the fur.

3. Stain Removal

For minor stains, blot with a damp cloth — do not rub, as this can spread the stain. For tougher stains, use a small amount of mild, natural soap diluted with water. Test on an inconspicuous area first.

4. Shedding and Bald Patches

It is normal for hair-on-hide bags to shed slightly over time. To minimise shedding, avoid friction against abrasive surfaces. Bald patches caused by excessive wear cannot be repaired — avoid frequent high-contact use to prolong the life of your bag.

1. Cleaning

Wipe your leather bag with a soft, damp cloth to remove dirt and debris. Use a leather cleaner if needed — ensure it is a product designed specifically for leather to avoid damage.

2. Conditioning

Regularly apply a high-quality leather conditioner to keep the leather soft and supple. Condition every few months depending on use frequency. Apply evenly across the surface using a soft cloth.

3. Protecting

To protect your leather bag from water and stains, consider using a leather protector spray. Test on a small, hidden section first to ensure no discolouration.

4. Scuffs and Scratches

Use a leather balm or polish to buff out minor scuffs and scratches using circular motions with a soft cloth. Deep scratches or tears may require professional repair.

For high-quality leather and hide care products, we recommend the following stores across South Africa:

Cape Town

Cape Cobra Leathercraft — 29 Salt River Road, Salt River. capecobra.co.za

Leather & Lace — Cavendish Square, Claremont.

Woodheads — 197 Main Road, Woodstock (ships nationwide). woodheads.co.za

Johannesburg

Cobbler & Co. — Sandton City Shopping Centre.

Durban

Durban Leather Co. — 123 Florence Nzama Street.

For any questions, reach out at info@fspcollection.co.za.